Looking to grow your car dealership business? Our BDC Business Development Center blog category has all the tips, strategies, and best practices you need to succeed in the competitive automotive industry. From lead generation to customer retention, we’ve got you covered.
The car sales takeover can used to describe a number of different situations you may encounter in the car sales process. The T.O. or takeover a customer hand-off. The car salesman to the sales manager hand-off. The salesperson is filling in for a salesman off or on vacation. Or the Read more…
When working with Internet car leads we all know (or at least we should know) that the very first step is making the first call. Before you send them a price quote, before you send them an email about how great you are or how great the dealership is, CALL Read more…
One of the things that makes me crazy is not getting a response from Internet car shoppers. They fill out a request for quote with their email and even a real phone number sometimes. Then you provide them the things they requested and solicit a response, but nothing. You call, Read more…
Whether we talk about Internet leads, phone calls or advertising it all boils down to one thing, which is getting them into the showroom. We can’t sell them a car if we can’t get them into the showroom, but that can be quite a task today. The Internet has created Read more…
How Can I Get Internet Leads to Respond? The Internet is a significant part of selling cars for a living today. Working leads is often where the process begins, but getting internet leads to respond is crucial. We all love Fresh Ups that bypass the Internet and head straight for Read more…
I have met and talked to a lot of salespeople over the years. What bothers me the most is some salespeople’s car sales attitude toward the car business. They have problems with management, problems with pay plans, and beef with other salespeople. Or just about anything else you can think Read more…
For all you Green Peas out there, you need to keep something in mind and that is, cars do not go on sale. Cars are a not like turkeys, milk or any other item that may go on sale at the store, cars are always on sale. Sure, the manufacturer Read more…
There is no question that the car gets sold at the dealership, but the recent numbers tell us that somewhere around 70% of all sales involve the telephone. It could be a “Phone Up,”‘ an outbound call made during long-term follow-up, a call made from an Internet Lead, a call Read more…
One of the major roadblocks that I have found to getting customers on the showroom floor via the Internet and the phone is selling the car instead of the appointment. Whether you work on the floor as a car salesman, in the BDC or in the Internet Sales Department this Read more…
The car sales BDC is an essential part of a successful car dealership today, but to what extreme do you go to get them in the door. What are the practices and policies that you use to manage your BDC? Do you lie to the potential customer and tell them Read more…
The primary objective of the car dealer BDC is to get them in the door because they can’t buy a car over the telephone. People that call into an automobile dealership are looking for information, it could be questions about service, it might be about your store hours and it Read more…
The words we use as a car salesman or car saleswoman need to be chosen carefully because we all know that one wrong word and we are done. The customer will make some excuse or ask for your card, and away they go. So, being able to think on your Read more…
The combination of a Car Salesman and the phone is an awesome way to help your car salesman income. The average closing ratio for floor traffic is somewhere around 20%. When you get some one in the door by using the phone the closing ratio can get into the upper Read more…