Discover the ins and outs of being an internet sales manager. We’ve covered you, from tips on increasing online sales to managing a team. Stay ahead of the game with our expert advice and industry insights.
There is no question that the car gets sold at the dealership, but the recent numbers tell us that somewhere around 70% of all sales involve the telephone. It could be a “Phone Up,”‘ an outbound call made during long-term follow-up, a call made from an Internet Lead, a call Read more…
When it comes to selling cars on the showroom floor we have all heard the mantra “Back to Basics”. You might roll your eyes and think here we go again, but it’s time to stop over thinking the Internet car shopper and get backs to the basics for the Internet Read more…
The power of this drug and the amazing transformation that occurs is absolutely incredible. You won’t find it at the pharmacy and you can’t get from your doctor, it can only be acquired at the car dealership. The way it changes the ordinary car salesman into Incredible, Powerful and Unstoppable Read more…
I know that you know the answer to that question, but many car salespeople tend to forget. People come to car dealerships to buy cars! Who in their right mind would spend a couple of hours at the dealership if they didn’t want to buy a car? From day one Read more…
It is time to get with the program because the world is changing and before you know it everyone will be an Internet customer. Smart phones, iPads, Kindle Fires and the like are growing at a phenomenal rate and I don’t see it changing anytime soon. If you have been Read more…
One of the major roadblocks that I have found to getting customers on the showroom floor via the Internet and the phone is selling the car instead of the appointment. Whether you work on the floor as a car salesman, in the BDC or in the Internet Sales Department this Read more…
Not very long ago a fresh lead in the CRM meant that a quick quality call had a very good chance of becoming an appointment, but things are starting to change when it comes to Internet leads. I talked to an Internet customer the other day and they told me Read more…
I have received numerous emails on this subject from both newbies and veterans so I thought it might be a good idea to write a post on what happened to the showroom traffic. Only a few short years ago you could go to any auto dealer in the country see Read more…
The Internet car salesman or commonly called the Internet Sales Manager is a bit different than the floor salesperson. Their job is to take Internet leads and e-mails from potential car buying customers via the Internet. They don’t take Fresh Ups, they don’t take walk-ins, their only customers come through Read more…
More and more dealerships are embracing the Internet in a big way and I have been hearing from some of you about going from car salesman to Internet Sales. Only a few years ago an Internet Sales Department consisted of letting whoever was available follow up on dealership emails and Read more…
The words we use as a car salesman or car saleswoman need to be chosen carefully because we all know that one wrong word and we are done. The customer will make some excuse or ask for your card, and away they go. So, being able to think on your Read more…
We all know that the car buyer is always going to try you on, meaning that they will push, negotiate, and lie in order to get more for their money when they buy a car. Not that you can blame them because you would do the same thing if you Read more…
We have all asked ourselves how we can sell more cars and I found that one of the best ways to do that is to stop trying so hard. Sounds crazy, but I have seen many veteran car salesmen and myself included focus on selling a certain number of cars Read more…
We all know that the Internet has had a huge impact on the car business in recent years. It has changed the way we sell cars and it has also changed our customers. Many dealerships have changed their focus from print advertising to Internet advertising in order to keep up Read more…
Who really wants to call a customer after you sold them a car? Nobody and that is why I think car sales follow up is the most neglected parts of being a car salesman. You sold them a car and they are gone, so why mess with a good thing. Read more…
Overcoming objections in car sales is one of the hardest things to learn when you first start selling cars for a living. If you haven’t had any experience with car sales objections you end up believing what your customer says and then you are done mentally. They told you they Read more…
I am sure most of us have heard the term Internet Sales Manager before, yet some people seem to be unclear on what the I.S.M. or Internet Sales Manager does. Well to put it in plain and easy to understand terms they Sell Cars. Yes, they sell cars just like Read more…
When you are a car sales professional one of the best car salesman tips you will ever hear is that you need to think of yourself as a business inside a business. When you think about it you really are operating as a business because in most cases your car Read more…
When we are dealing with a car buyer we will use all of the car sales techniques we can think of to make a deal. Most of us will stop at nothing to close the sale. However when I take a minute and think about it what is a technique? Read more…
It sounds easy, just sell more cars right! It doesn’t take a rocket scientist to tell us that we need to sell more cars so we can make more car salesman commission. The person that is selling cars for a living that works on commission knows that there are only Read more…